Your Rights
- You have the right to access health care.
- You have the right to be treated with respect, dignity and concern.
- You have the right to care that takes into account the social, spiritual and cultural matters that have an effect on your illness.
- You will be treated with respect regardless of your age, race, ethnicity, national origin, culture, colour, religion, language, physical and/or mental status, sex or financial status.
- All parts of your medical care, examination and treatment will be conducted so as to protect your privacy.
- You have the right to expect that all communications and records related to your care will be treated as confidential, except when reporting is permitted or required by law.
- You have the right to review the records related to your medical care and to have the information explained or interpreted as necessary, except when restricted by law.
- You have the right to access this information within a reasonable time frame.
- You have the right to request amendments or corrections to your medical record, as permitted by the law and hospital policy.
- You have the right to have all care and treatments provided to you in a safe and secure area, free from neglect and abuse.
- You have the right to participate in making decisions about the medical care you receive. Others may be included in care decisions, but you have the right to agree to or refuse treatment as permitted by law and hospital policy, and to know the risks and benefits of your actions. If you refuse a suggested treatment, you will receive other care and services as needed.
- You have the right to — and are encouraged to — obtain from your doctor complete and current information in words you can understand: diagnosis, treatment plan, alternatives of treatment, treatment outcomes, complications and cost of treatment.
- You have the right to know the names and roles of the professionals taking care of you.
Your Responsibilities
- You are responsible for providing information — symptoms, past illnesses, hospitalisations, medications or other pertinent information — to health care providers.
- To participate effectively in decision-making, you are encouraged to take responsibility for asking questions about your care.
- You are responsible for following the care, service or treatment plan developed for you. You should express your concerns about your ability to comply with and follow the proposed plan or course of treatment.
- You are responsible for understanding the consequences of the treatment alternatives and of not following the proposed plan.
- You are responsible for following the hospital’s rules and regulations concerning patient care. Please also consider the privacy and rights of others when you have visitors, or are using the telephone or television.
- You are responsible for providing necessary insurance details and for making payment arrangements according to the hospital policy.
Compliments or complaints about your care
During your stay, please contact the Ward In-charge or the Medical / Nursing Superintendent. If you would like to speak to someone outside the department, please contact the Administrator.
Contact Us As displayed in the hospital
Our patient charter, in English and Malayalam
These are the notices displayed in the hospital. Click either one to read it in full.
